Refund Policy

Situations:

We provide a refund in the following situations:

  • Item was defective

  • Wrong item was delivered from our end

  • Items were damaged during delivery

  • Items were missing

Timeline

  • Refund requests must be raised within 24 hours of delivery.

  • For damaged, defective, or missing items, clear images must be submitted within 72 hours of delivery.

To initiate a refund request, please contact us at: meow@chompz.in

Note: If you order the wrong item, we will not be able to offer a refund. Please review your order carefully before completing your purchase. 

Timeline:

Once your refund request is approved, your refund will be processed within 15 business days. The amount will be credited to your original payment method.

GST and Shipping:

For Cancelled Orders (before shipment):
The full paid amount will be refunded.

If Package is Returned to Us:

  • Due to delivery partner issues: We'll send a replacement at no cost to you

  • Due to incorrect address/details: Please contact us on our email: meow@chompz.in for assistance and we will resolve it within 72 hours.

Contact Us:

For any other queries, reach out to us on:
Email : meow@chompz.in
Whatsapp: +91 8369902608