Shipping Policy

Chompz Shipping Policy

At Chompz, we aim to deliver your orders quickly and safely. This Shipping Policy outlines how we handle order processing, shipping timelines, and delivery.

1. Order Processing

  • Orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is shipped, you will receive a confirmation message with tracking details.

2. Shipping Timeline

  • Estimated delivery time is 3–7 business days, depending on your location.
  • Delivery timelines may vary due to external factors such as weather, courier delays, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.
  • Any promotional offers such as free shipping will be clearly mentioned on the website.

4. Delivery Partners

  • We work with trusted third-party courier partners to ensure safe and timely delivery.
  • Once the order is shipped, the delivery is handled by the courier partner.

5. Order Tracking

  • You will receive tracking details via email or WhatsApp once your order is dispatched.
  • You can use these details to track your shipment in real-time.

6. Delivery Issues

If you face any issues with delivery, such as:

  • Delayed shipment
  • Package marked delivered but not received
  • Damaged packaging upon arrival

Please contact us within 24 hours of delivery notification.

7. Incorrect Address or Failed Delivery

  • If an incorrect address or contact details are provided, the package may be returned to us.
  • In such cases, re-shipping charges will be borne by the customer.
  • Please ensure all details are accurate before placing your order.

8. Undelivered or Lost Packages

  • If your order is lost in transit due to courier issues, we will assist with a replacement or resolution at no extra cost.
  • Investigations with courier partners may take a few business days.

9. International Shipping

  • Currently, we may or may not offer international shipping. If available, additional charges and delivery timelines will apply and be shown at checkout.

10. Contact Us

For any shipping-related queries, reach out to us:

Email : meow@chompz.in
Whatsapp: +91 8369902608